If you can’t say “It’s a joy” to do your banking, then you’re probably not banking with the Business Bank of Texas and you haven’t talked with John Eagle, VP of Administration and Controller with Association Member Benefits Advisors, Ltd.
AMBA is a full-service supplementary benefits agency for retired teachers with a focus on quality products and flexible choices for their members. They are headquartered in Austin, TX and have employees nationwide.
In 2007, Eagle was looking to reduce AMBA’s banking fees and the Business Bank of Texas’s Virtual Remote Deposit met that requirement and more. It allows customers to do their banking online from anywhere: eliminating hassles and avoiding long teller lines. “We had a staff member standing in line 30-40 minutes each day while the teller was imaging each check. Sometimes we might have 2-3 days worth and our employee would be at the bank for over an hour.” AMBA decided to try the Business Bank of Texas and their virtual teller and they never looked back. Now with Remote Deposit, an AMBA staff member can conveniently run the checks through on a high-speed scanner right in their office saving the company valuable time and money.
The monetary savings continued for AMBA when they began to use the Business Bank of Texas’ ACH product. AMBA typically drafts about 35,000 customers each month and with a high-volume of ACH drafts like that Eagle says, “Chase was bleeding us dry on fees.” Eagle says the savings is so significant with the Business Bank of Texas; it’s enough to pay for a staff member.
When AMBA moved their banking to the Business Bank of Texas, Eagle knew they were focused on business, but added, “I didn’t think it would make that big of a difference.” And, he says the customer service is exceptional. “I call a single number and I get one or two people who help me. It’s fantastic.” That personal customer service means AMBA receives critical information about deposits much faster than their previous banking institution.
For business owners considering the Business Bank of Texas, Eagle offered his advice.
“Don’t hesitate, they know what they are doing. Although they are relatively new, the people have been doing it forever and they do it right. They have the business focus that businesses need.“
And that business-focused approach gives AMBA, a company accustomed to providing the benefits, the opportunity to enjoy a few benefits of their own.