10 signs that you need to evaluate your business’ Information Technology

November 20, 2018

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Technology plays a key role in every modern business. If it’s been a while since you’ve assessed your business’ information technology practices, there’s never been a more crucial moment to get up to speed. Digital transformation continues to reshape the business landscape, meaning digital leaders will capture new market share and laggards will struggle to gain traction.

While cutting-edge technology can provide significant business advantages, it can also pose serious risks. Whether it’s due to a breach from inadequate cybersecurity or missed opportunities from an obsolete solution, the results of an unexamined information technology program can be devastating. Furthermore, when your technological solutions are down or inaccessible, you not only risk lost profits, but lost customer confidence as well.


If it’s been a while since you’ve had a comprehensive, independent evaluation of your company’s information technology, there are most likely many issues that you’re not even aware of. Here are some signs that it’s time to assess your information technology (I.T.):

  1. Your I.T. costs continue to increase while confidence and satisfaction in I.T. service decrease within the company.

  2. Your business is evaluating options to purchase new technology. If you’re considering a new system or a move to a cloud service, there are many factors, risks, and issues that must be taken into consideration. An I.T. assessment will help you properly evaluate the options and craft the right plan of action.

  3. Scattered vs. strategic: If a business lacks a comprehensive technology strategy, a well-defined roadmap, and effective governance, it will have disparate technology that is scattered across the organization. The result: spiraling costs and unnecessary complexity.

  4. I.T. can’t keep up with the pace of your company. It’s great that your business is growing, but the celebration won’t last long if your technology can’t keep up.  If you’re frequently hearing “no” from I.T. when you have new requests, it’s time for a change. Today’s business requires agility, and your technology organization must be able to quickly adjust to changing demands and produce timely results for all your business demands.

  5. “Data silos” instead of comprehensive, timely business insight:  When this happens, the reports that executives see won’t paint an accurate, reliable picture.

  6. Reactive vs. proactive: Is your I.T. frequently in “fire-drill mode” and reacting to requests? Or are they proactively driving the business and providing a competitive advantage? You need a change catalyst to assess and transform your I.T. organization from a laggard to a leader for your company.

  7. Do you have the right technology resources? Do you really need more I.T. employees, or do you need people with different skills, improved leadership, a better structure, and/or other improvements to your I.T. organization?

  8. Unknown risks: Have you been hacked or are your systems potentially compromised? If you’re not confident in your cybersecurity, you’re putting your company’s future at risk.

  9. Frequent and/or unexplainable outages and I.T. emergencies. Your business processes and operations are dependent on your systems, and nagging I.T. issues take time and energy away from core business functions. When your network and/or key systems are down, your business is down, and your customers are negatively impacted. If your customers regularly can’t access your services, they may turn to your competitor.

  10. Planning for the future: Companies are in a Digital Transformation race. Do you have the right technology strategy, the right team and the optimal mix of internal and external resources?  Be sure that you have the right structure and action plan to secure your company’s future.

A comprehensive technology review performed by a seasoned tech expert will help you address these issues and risks, and give you the confidence that your business is on a solid technological foundation.

Mark Johnson

President of Xtrii, and Global Technology Advisor

Mark Johnson is a global technology advisor with more than 30 years of successful business results. His experience includes roles as a global Chief Information Officer, Chief Technology Officer, and innovative, business leader for organizations ranging from $15 Billion+ and 100,000+ employees, to small, fast-paced, rapid-growth companies. Mark currently serves as President of Xtrii (www.Xtrii.com), an executive-level, technology consulting firm that works with C-level executives to provide proven technology leaders that help them address their most pressing technology challenges and risks. He has worked with companies to achieve extraordinary success that is globally recognized for technology excellence, such as the 4-time repeat winner of the national award for the best Information Technology organization, the national “Innovator of the Year” award, and Microsoft’s “Global Technology Innovation” award. Mark has been featured in Bloomberg Business Week, Computerworld Magazine, CIO Magazine, and many other national publications. He is a frequent keynote speaker and technology advisor on how companies can best leverage technology for optimal business outcomes.
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