Are You Ready for 21st Century Banking?

April 09, 2012

Technology has provided banks with a huge advantage in the level of customer service they can offer. Customers now have the ability to handle almost every aspect of business banking from their own computer. In addition to giving businesses more control over their own money, these changes also help save time and are more convenient.

By leveraging electronic check readers, many businesses are able to deposit all of their checks without having to leave the office. Few would argue that this is better than having to go to the bank every time you need to deposit checks.

However, few banks have taken this step to provide their customers with this level of service. Almost every bank could offer lower fees by moving to this model, yet relatively few have. The reason for this is the legacy of the banking model known as “The Branch Bank”.

If banks weren’t tied down to their investment in branches, many would be able to offer lower fees and better service to their customers. Instead, they are forced to charge more to cover the expenses of physical buildings and staff in many locations.

The Business Bank of Texas N.A. takes pride in our “No Branch” model. We’ve always been focused on using technology to bring down prices for our customers and to offer them a superior level of service. It has other advantages as well. We may be based in Texas, but our model enables us to work with businesses nationwide.

Some of the other ways that we benefit from being a “No Branch” bank is that we can keep our fees lower. Most banks charge for a remote capture system. We don’t. We think all of our customers should have the convenience of remote capture.

We’re proud that in Texas, we are in 569th place for fee income. That’s out of 587 banks in the state. Even though we’re an innovative bank with a new model, we believe that you build a bank by treating your customers well. That means we don’t look for new ways to charge them fees. Instead we look for ways to save them money.

Maybe you’re still with a legacy bank. Maybe you’re a new business and it’s about time you established an actual relationship with a bank, not just an account. Maybe you’re tired of banks charging businesses more fees to subsidize their consumer programs. If you’re ready for a bank that’s as forward thinking as you are, let’s talk. We’re ready to help you save money.

Topics: Featured, Business Best Practices, The Corner Office

Ed Lette

Business Bank of Texas

Ed Lette is Founder, Vice Chairman of the board and Chief of Lending at Business Bank of Texas, N.A. and serves as chairman on the company’s Board of Directors. Serving as a licensed CPA since 1983, Ed’s extensive experience in the banking industry has led him to become the founding president of four national bank charters including Business Bank of Texas, N.A., and the chief financial officer of five national banks during his 45 year career. Ed serves as director of the Texas Bankers Association District 4, chairman of the Executive Advisory Council to the School of Business at Texas Lutheran University, and is a life member of the Texas Association of Business.
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