Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Connect with Daniel Diner



Email Daniel Diner ddiener@bscusa.com

About Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Go To Sales and Use Tax Class

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

What’s scarier than the IRS? The state taxing authority is. In Texas, that’s the Office of the Comptroller. It goes by other names in other states. To see what it’s called in your state, go to file://localhost/to http/::www.statelocalgov.net:50states-tax-authorities.cfm. You’re going to need this information soon if you don’t need it right now.

Topics: Accounting & Finance, Content Type

The CFO’s Sales Role

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

You may never have thought the CFO a has sales role to play. I think they do and it gets proved to me again and again.

Topics: Accounting & Finance, Content Type

7 Pitfalls to Avoid When Closing Out Your First Quarter

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

With the 1st quarter coming to a close, there are several pitfalls you'll want to avoid that are especially important at this point in the year. Completing the prioritized tasks gives the owner or manager a perfect opportunity to refine their vision for the year. Use the resulting information to make the last three quarters more productive and more profitable. This will keep you out of the weeds and create the 40,000 foot owner/investor perspective you need to make a better future.

Topics: Accounting & Finance, Content Type

Security Begins at Home

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Is your company safe from internal threats?

Cyber security is certainly critical. It’ s something to be concerned about and to use every effort to stop or prevent.

But there are security breaches that aren’t coming from terrorists on the outside. They’re coming from the inside. The people who commit them would be astonished to know that they were guilty of harming their company. The results can be disruptive enough to kill sales, drive away staff, or potentially kill the company. It’s not really espionage but it’s definitely company sabotage.

They can also be harder to stop.

The cause: talking too much about the wrong things to the wrong people.

The culprit: the boss.

Do you recognize any of these security breaches?

• No Secrets

The food manufacturer who responded to a simple question by someone she just met who revealed her secret way to solve a major production problem. She was proud of what the company had done. The idea of trade secrets was foreign to her.

• Give Away

The hardware manufacturer that kept giving away product and prototypes to his friends to use so no one knew where the inventory was or what was being copied.

• Double Give Away

The same manufacturer also was notorious for giving “friend of X” pricing. He didn’t even do it consistently. That would at least have meant it was predictable and the CFO could have dealt with it. It drove the Sales Manager crazy because she’d quote one price and “the friend” would tell her that the boss said it would be less. She finally quit from frustration just before a big national trade show.

• Emotional Dumping

The service company with legitimate complaints about suppliers. In public meetings, the boss kept sharing them with his customers. He drove people away.

• Gloom and Doom

The world and what happens in it isn’t always right. Being politically active and engaged is important. But it can be too much. The owner who is too vocal all the time raises other questions. Stakeholders and customers feel that they’re more concerned about politics than producing a good product and serving their needs.

These security breaches are probably more familiar, especially to almost any Human Resource manager:

• Bad Employee Speak

Talking, texting, or emailing people in or out of the company about fired or suspended employees in ways that are negative opinions but not facts. The courts have judged this to be defamation and charged the company and the perpetrator large fines (Gambardella v. Apple Health Care Inc.) http://www.employeerightspost.com/2009/05/articles/defamation/a-simple-case-of-defamation/. Also read: http://www.weil.com/news/pubdetail.aspx?pub=8737

• Wrong Employee Speak

Talking, texting, or emailing people in and out of the company about employees in a suggestive way or in a way that would be offensive. Employees who’ve quit over this frequently win healthy harassment judgments (Harris v. Forklift Systems). http://www.aauw.org/act/laf/library/workplaceharassmentcases.cfm

I’m sure there are more that should be added to this list.

What can you do?

1. Knowing what to watch out for is a simple way to start. Add to this list or refine it to suit what you see happening or what has happened.

2. Put a process in place to prevent it from happening.

If you’re the boss, watch what you say. If you can’t control it, get an independent ear and eye to listen to you before you give that speech or read what you send out before it goes out. You may have to go to the effort to get someone else to compose it using your concepts. It’s worth it to protect your company.

If you’re the boss of such a person, try counseling and training them. Put checks in place. Last resort: replace them or move them to some position where they can do less harm.

If you work for such a boss, there may be little you can do but look for another job because this business isn’t going anywhere.

As Walt Kelly’s cartoon character Pogo said to Porky, “We have met the enemy and he is us.”

Photo courtesy of Ben Goodger, goodgerster on Flickr

Topics: Business Operations, Featured, Content Type

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What Are the Right Questions to Ask When You Closeout Your Books?

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Do you know what are the right questions to ask when closing out your books? They may seem obvious, but maybe not. In simplest terms, you want to know where the money came from and where it went.

Topics: Featured, Accounting & Finance, Content Type

What’s Your Employee Leadership IQ?

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

 

Even the biggest “carrot” can’t necessarily motivate staff. You need to find out what will. This picture is of the historical site of the Carrot Campaign, Port Hardy, British Colombia. Canada. It’s a symbol of government road building promises dangled in front of islanders since 1897 according to Wikipedia. (Photo by Diesel Demon http://www.flickr.com/photos/28096801@N05/3933107980/sizes/m/)

Topics: Business Operations, Featured

3 Ways to Prepare for a Texas Workforce Commission Unemployment Hearing

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

If your business has employees, it’s only a matter of time before you get audited. It will happen even if you did everything right. We’ve even had it happen to us.

Topics: Operations, Featured

Is Outsourcing Financial Management Right for You?

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Having a virtual office space, virtual secretary, virtual business, even a virtual trade show is not uncommon. My partner, Jan Triplett, steps in as a Virtual Marketing Officer for our clients. She helps set up alliances, sales channels, runs trade shows, recommends and implements a sales strategy to find right prospects and keep the best platinum profile™ customers.

Topics: Featured, Accounting & Finance, Content Type

Starting and running a small business is a special kind of voyage

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

I was out sailing on my boat last week and I start to think about how running a small business is really like a sailing trip. Your business journey isn't over water but over time. Time is your ocean and your business is the boat. You depend on it to keep you safe during the journey and successfully deliver you to your final port of call.

Topics: Featured, Management, Blog Posts

How to become an american success story

by Daniel Diner

Business Success Center

Daniel Diener is the Chief Financial Officer of the Business Success Center (BSC), a City of Austin certified green business. It provides sales and financial strategies and advice to owners of product and service businesses. It received a Small Business Administration (SBA) five-star national award and the Austin Business Journal named it a top 20 management consulting firms. Diener is an NCRC Certified Technical Advisor and a speaker on entrepreneurship and other issues. He is also co-creator of the award-winning “City Management Academy”, the “Owners MBA” and the SBA’s monthly marketing workshop. He owned and ran the Entrepreneurs’ Association and ran a business hatchery and accelerator. Along with partner/wife Jan Triplett, Ph.D., he developed the Business Navigation Matrix that maps the business goals from Idea Stage to Transference. They also are authors of the OnCourse Business Assessment™
, OnCourse Business Glossary & Bibliography and Power Processes for Business Success. He is a small business and neighborhood activist. He was a delegate to the White House Conference on Small Business and has served on several boards, including the Governor’s Small Business Advisory Board, Students Involved in Free Enterprise, and the Allandale Neighborhood Association. He is a member of Central Texas Association of Guaranteed Government Lenders and has been active with traditional and alternative funding sources for many years. He is a QuickBooks and Aclivity software partner. For his successful work with small business, the SBA named him its Financial Services Champion of Texas and the five-state region.

Another Owners MBA program is about to start. Over the years, we have had brand new owners and established entrepreneurs hoping to make their business sustainable in a downturn and their futures more secure.

Topics: Management, Strategic Planning

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