The Small Business Leadership Dilemma

by Mark Johnson

President of Xtrii, and Global Technology Advisor

Mark Johnson is a global technology advisor with more than 30 years of successful business results. His experience includes roles as a global Chief Information Officer, Chief Technology Officer, and innovative, business leader for organizations ranging from $15 Billion+ and 100,000+ employees, to small, fast-paced, rapid-growth companies. Mark currently serves as President of Xtrii (www.Xtrii.com), an executive-level, technology consulting firm that works with C-level executives to provide proven technology leaders that help them address their most pressing technology challenges and risks. He has worked with companies to achieve extraordinary success that is globally recognized for technology excellence, such as the 4-time repeat winner of the national award for the best Information Technology organization, the national “Innovator of the Year” award, and Microsoft’s “Global Technology Innovation” award. Mark has been featured in Bloomberg Business Week, Computerworld Magazine, CIO Magazine, and many other national publications. He is a frequent keynote speaker and technology advisor on how companies can best leverage technology for optimal business outcomes.

A common challenge for small businesses is finding the right leadership resources for key roles. Do any of these scenarios sound familiar?

Topics: Technology

Microsoft OneNote enhances productivity and organization

by Lillian Aaron

Accounting Software Consultant, Porte Brown CPA

Lillian is a business adviser with more than 30 years of experience assisting small to medium businesses prosper by selecting the correct business accounting tools based on their specific needs. Her specialty is in process workflow—helping companies gain efficiency in their operations. Businesses seek her help when they have outgrown their basic accounting systems and are ready for a customized, robust solution that is still affordable. Lillian is an expert in a number of systems including Traverse ERP, Open Systems, and QuickBooks Enterprise and Method CRM. Specialties: Traverse Accounting Software, Open Systems Accounting Software (OSAS), QuickBooks Enterprise, Method CRM Her clients say, “Lillian is my go-to person when it comes to accounting software. She has a deep knowledge of available options and takes time to understand the needs of her clients,” “I found her to be of the highest integrity and extremely knowledgeable,” and “She is always willing to go the extra mile to make sure that her clients get exactly the solution they need.”

Microsoft OneNote is a powerful organizational tool that deserves serious consideration from everyone in business, school and at home. OneNote is designed to enhance productivity with its strong integration with the other standard Microsoft products such as Outlook, Excel, Word and PowerPoint.

Topics: Featured, Technology, Accounting & Finance, Content Type

The Benefit of Managed IT Services for Small Business

by Tommy Wald

White Glove Technologies

Tommy Wald is CEO of White Glove Technologies, a leading IT services firm based in Austin. Wald regularly speaks to Austin professional associations regarding developments in business and computing. He lives with his wife, Michelle, a bodyworker and painter, and his daughter, Sasha, age 9, and son, Devon, age 6. Wald enjoys time with his family and also plays saxophone in a local blues band. A Temple, TX native, Wald began his college on a music scholarship at Temple Junior College before transferring to the University of Texas at Austin. After graduating from UT with a business degree in Accounting and MIS, Wald joined the accounting firm of Peat, Marwick, Mitchell & Co, now known as KPMG, as an Information Systems Consultant. He parlayed this experience into independent consulting before starting a computer backup service company which grew into NETForce Technologies in 1995 and into RIATA in 2001. In 2010 RIATA merged with White Glove Technologies which resulted in creating one of the largest Managed Services Provider in Texas and the US.

For small businesses in today’s high-tech society, Information Technology (IT) has become a significant consideration. Implementing new technology is a challenging job for small business owners and can cause numerous difficulties in day-to-day operations. Many small businesses are finding Managed IT Services as a solution to get the most from their IT investment.

Topics: Operations, Technology

Quick Tips for Microsoft Office

by Lillian Aaron

Accounting Software Consultant, Porte Brown CPA

Lillian is a business adviser with more than 30 years of experience assisting small to medium businesses prosper by selecting the correct business accounting tools based on their specific needs. Her specialty is in process workflow—helping companies gain efficiency in their operations. Businesses seek her help when they have outgrown their basic accounting systems and are ready for a customized, robust solution that is still affordable. Lillian is an expert in a number of systems including Traverse ERP, Open Systems, and QuickBooks Enterprise and Method CRM. Specialties: Traverse Accounting Software, Open Systems Accounting Software (OSAS), QuickBooks Enterprise, Method CRM Her clients say, “Lillian is my go-to person when it comes to accounting software. She has a deep knowledge of available options and takes time to understand the needs of her clients,” “I found her to be of the highest integrity and extremely knowledgeable,” and “She is always willing to go the extra mile to make sure that her clients get exactly the solution they need.”

Enabling data connections for Microsoft Excel, Word, Outlook

Topics: Technology, Accounting & Finance

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The Future of Cloud Computing

by Tommy Wald

White Glove Technologies

Tommy Wald is CEO of White Glove Technologies, a leading IT services firm based in Austin. Wald regularly speaks to Austin professional associations regarding developments in business and computing. He lives with his wife, Michelle, a bodyworker and painter, and his daughter, Sasha, age 9, and son, Devon, age 6. Wald enjoys time with his family and also plays saxophone in a local blues band. A Temple, TX native, Wald began his college on a music scholarship at Temple Junior College before transferring to the University of Texas at Austin. After graduating from UT with a business degree in Accounting and MIS, Wald joined the accounting firm of Peat, Marwick, Mitchell & Co, now known as KPMG, as an Information Systems Consultant. He parlayed this experience into independent consulting before starting a computer backup service company which grew into NETForce Technologies in 1995 and into RIATA in 2001. In 2010 RIATA merged with White Glove Technologies which resulted in creating one of the largest Managed Services Provider in Texas and the US.

We've all heard about how cloud computing is supposed to revolutionize everything, but how exactly will that work? What are the risks involved with giving your data over to another company? Which companies are leading the charge into the cloud?

Topics: Operations, Technology

Business experts in the news

by Mary Ann Hebel

Business Bank of Texas

Mary Ann Hebel is organizer, director, executive vice president and chief financial officer of Business Bank of Texas, N.A. With over 37 years of banking experience, Mary Ann has contributed to the success of three national banks in the areas of accounting, data processing, human resources, and more recently as chief operations and chief financial officer. Mary Ann has also served as a consultant to the Texas Department of Banking in the capacity of liquidation agent for failed trust companies and private banks.

We would like to take a moment to recognize one of our long time business associates Tommy Wald of White Glove Technologies. White Glove is our trusted IT service provider at Business Bank of Texas. Recently White Glove received the following industry honor that we want to share with you.

Topics: Technology, Blog Posts

Geo-Targeting your online content: 5 questions to ask yourself

by Jed Jones

JCJ Interactive

Jed C. Jones, Ph. D., is the principal and founder of the interactive marketing company JCJ Interactive and the database marketing company Mind Ecology. Jed is a marketing problem solver and consultant, combining several skill sets - including online marketing, database analytics, writing and branding - to help his clients succeed. Previously, Jed led marketing efforts for numerous Fortune 50, midsize and small companies, including three years in enterprise products marketing for Dell, Inc. in Japan. He is fluent in written and spoken Japanese and has a working knowledge of six other languages. Jed holds degrees in Japanese (B.A.), business (M.B.A.) and organizational systems inquiry (Ph.D.).

Geo-targeting is the act of optimizing your online content in a way that attracts local visitors. The types of online content that can be geo-targeted includes:

Topics: Technology, Marketing, Articles

Audio podcast: Maximizing your website

by Jed Jones

JCJ Interactive

Jed C. Jones, Ph. D., is the principal and founder of the interactive marketing company JCJ Interactive and the database marketing company Mind Ecology. Jed is a marketing problem solver and consultant, combining several skill sets - including online marketing, database analytics, writing and branding - to help his clients succeed. Previously, Jed led marketing efforts for numerous Fortune 50, midsize and small companies, including three years in enterprise products marketing for Dell, Inc. in Japan. He is fluent in written and spoken Japanese and has a working knowledge of six other languages. Jed holds degrees in Japanese (B.A.), business (M.B.A.) and organizational systems inquiry (Ph.D.).

Chris Bjorklund: Hello, I’m Chris Bjorklund for the Virtual Business Center. Today, I’m talking with Jed Jones, a principal with JCJ Interactive Incorporated. Jed, a lot companies already have websites or at least they’re thinking of creating one. What is the best way to really get the most out of owning and managing a website?

Topics: Featured, Technology, Podcasts

Beware of Version 1.0

by Tommy Wald

White Glove Technologies

Tommy Wald is CEO of White Glove Technologies, a leading IT services firm based in Austin. Wald regularly speaks to Austin professional associations regarding developments in business and computing. He lives with his wife, Michelle, a bodyworker and painter, and his daughter, Sasha, age 9, and son, Devon, age 6. Wald enjoys time with his family and also plays saxophone in a local blues band. A Temple, TX native, Wald began his college on a music scholarship at Temple Junior College before transferring to the University of Texas at Austin. After graduating from UT with a business degree in Accounting and MIS, Wald joined the accounting firm of Peat, Marwick, Mitchell & Co, now known as KPMG, as an Information Systems Consultant. He parlayed this experience into independent consulting before starting a computer backup service company which grew into NETForce Technologies in 1995 and into RIATA in 2001. In 2010 RIATA merged with White Glove Technologies which resulted in creating one of the largest Managed Services Provider in Texas and the US.

Have you ever been the first kid on your block to get the newest, latest and greatest gizmo? And then been disappointed to find out it didn’t work exactly as advertised? This is the world of computers, software and new hand held smart devices and PDA’s.

Topics: Featured, Technology, Blog Posts

Presto, change-o: five tips for increasing the success of large-scale change initiatives

by Karen McGraw

Cognitive Technologies

Dr. Karen L. McGraw is the founder and CEO of Cognitive Technologies www.cognitive-technologies.com, a consulting firm specializing in projects, collaborative processes, and organizational effectiveness. She also leads the company’s strategic consulting, process, and performance improvement engagements for both commercial and government clients. During her 29 years of business experience, Karen has managed numerous human performance and strategic projects for non-profits, call centers, manufacturing facilities, print production, shipping warehouses, medical facilities, IT, telecommunications, financial, pharmaceutical, sales and civilian government agencies. She has conducted extensive human capital analysis research that demonstrated the positive correlation of strong human capital management with the ability to meet goals ranging from student performance, to production goals, safety goals, and revenue targets. She is a co-developer of Performance DNA, the leading methodology for analyzing human performance, the Performance DNA Desktop (software), the Human Capital Capability Scorecard and the EASE change management methodology. Karen has published 5 books and numerous articles, and has been an adjunct faculty member for the University of Texas, Arlington and the University of Maryland. Karen holds a doctorate and master’s degree from Texas Tech University, and a bachelor’s degree from the University of Houston. She is a member of the Women’s Business Enterprise National Council-Southwest (WBENC), Women Impacting Public Policy (WIPP), and Impact Austin, a women’s philanthropic organization. Karen is on Linked in: Karen McGraw and Twitter: @CogTechInc.

As a management consultant, I often get to work on the implementation of new strategies, processes and technologies. These are generally “big ideas” that represent significant, compelling changes for the organization. As much as organizational leaders would like to say “Presto Change-o!” and make all the changes required to ensure the success of big projects, change takes time. And I can tell you from experience that for big changes to be successful, executives must employ good change management practices. Here are 5 tips to help you increase the success of large-scale change initiatives.

Topics: Featured, Technology, Business Best Practices, Management, Articles

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