Not many people know their banker by name; much less have a banking partnership that spans three decades. Meet the Business Bank of Texas’ Ladd Roberts and customer Frank Suarez, owner of Green Grass Inc. Let’s just say they go way back. Roberts has more than 30 years of banking experience and Suarez started the San Antonio based company in 1974.Green Grass Inc. is a commercial and residential Landscape and Lawn care service company. Some of the services they provide are landscape design, sprinkler installations, grounds maintenance and mowing. They have locations in San Antonio, Austin and San Marcos.
Extreme droughts call for extreme measures. Suarez says his clients are opting for some services that are not ordinarily used, but this is no ordinary drought. “Instead of the usual groundskeeping services, we provide them with workers who will come over and just spend the day watering their property with garden hoses. And, that’s acceptable to the water purveyors also,” says Suarez.
Getting anything to grow in this drought is difficult, but one thing that has blossomed through the years has been the banking relationship between Roberts and Suarez. It’s built on mutual respect and integrity. “When working with customers like me, Mr. Roberts is the type of banker who applies the three C’s of banking- capital, capacity and character,” says Suarez. It wasn’t difficult for Roberts to convince Suarez to switch to the Business Bank of Texas; Green Grass was paying high fees and high interest rates to a bank that was about to be sold. Suarez knew he could trust Roberts and liked the business focus the Business Bank of Texas offered. “It’s a good feeling relationship that we have with them. They understand the small business and the struggles that we go through. I’ve known Mr. Lette for a long time and have known him to be a very straight shooter and a very honest man.”
Keeping customers landscapes thriving while adhering to water guidelines and trying to make a profit at the same time is a delicate balance. And while this has been a challenging year, Green Grass is enjoying the cost savings at the Business Bank of Texas with the Virtual Teller Remote Deposit and other services. Suarez says, “Charges for checking and charges for interest rates have been very reasonable, competitive and fair.” He says his company will survive the drought and they will weather it with their partners at the Business Bank of Texas. Suarez added, “They are just wonderful people to do business with!”