Relationships and strong business values matter to Texas business owner, Mark Marlow of MK Marlow Company, LLC. Marlow is a commercial drywall contractor who started his business in 1985 and has been operating under the current name since 1995.
As a commercial drywall subcontractor, MK Marlow LLC constructs interior and exterior metal stud walls, installs gypsum board, thermal and sound batt insulation in walls, and also installs acoustical ceilings on commercial construction projects. A few of the primary building contractors they have worked for over the past 25 years include Spaw Glass, Vaughn, Bartlett Cocke, Weaver & Jacobs, Fulton Construction and Krueger Construction.
Currently MK Marlow is working on the NuStar building in San Antonio, Texas. Their work spans from Central and SW Texas to include Austin, San Antonio, Victoria, Del Rio, Corpus Christi and Brownsville. Their home office is in Victoria with field operations in San Antonio. Marlow currently employs 125 people.
Many construction companies went out of business during the economic down-turn and Marlow still finds that a lot of projects are awarded based on price only; the cheapest bid. However, for some long term customers, relationship and trust is still valued in the decision making process.
Mark’s passion is the quality of his work and not the administrative side of the business. When it comes to choosing a bank Mark’s requirements are much the same as his customer’s requirements of value, efficiency and trust.
Marlow shared that his local bank changed hands several times and was eventually bought out by Wells Fargo. “At first we were reluctant to change to a technology driven banking model and Ed Lette was super patient. It took a long time for us to make the decision to switch to Business Bank of Texas.” Then Mark started experiencing what he refers to as the big bank syndrome and he could no longer walk into his local bank and conduct business in a timely manner. In 2011 he started to work with Business Bank of Texas on business loans and lines of credit.
"When we apply for a loan or a line of credit we have an answer within days instead of weeks."
Said Marlow, “Our biggest obstacle to switching banks was our long standing relationships with existing bankers. We use specialized vendors in other areas of our business and the decision to switch came down to the exceptional commercial services provided by Business Bank of Texas.” They now use all of the services at Business Bank of Texas including the VISA payroll cards and remote deposit.
Where Marlow finds the real benefit is the efficiency of the loan and line of credit decisions. “Bypassing the big bank syndrome is phenomenal. Decisions are taken care of now. When we apply for a loan or a line of credit we have an answer within days instead of weeks. By dealing directly with the bankers in charge we are able to eliminate all of the red tape we experienced at bigger banks and this impacts our ability to service our customers.
Marlow continued, “the people who run the bank are accessible and they are the decision makers. They really combine the best of traditional business values and modern banking technology to service their customers.”
To learn more about MK Marlow Company, LLC please visit - http://www.mkmarlow.com/about.html#