Low fees and customer service make the difference for this Austin, Texas company

With the relentless heat this summer, many Texans worry about their air-conditioning failing and if it did how quickly could they get someone there to repair it.  Just imagine if you owned an industrial turbine or generator and thousands of people were depending on it being operational.  You might need more than your local repair service. 

The Business Bank of Texas’ customer M & M Engineering Associates, Inc has been helping Utilities and Manufacturing industries operate more reliably and efficiently for thirty-four years.

Through in-depth analysis, the Austin-based company helps companies understand why their equipment fails and advises them on how to prevent future malfunctions. M & M Engineering found they needed a little help of their own when they spun-off from their parent company Hartford Steam Boiler Inspection and Insurance Company. And, the Business Bank of Texas began advising them about the employee buyout before the company was even a bank customer.  “We were talking with the bank before we were even a company or had a deposit sitting in their vault,” said Karen Fuentes, President and Principal Engineer of M & M Engineering.

Company executives didn’t need a failure analysis done on their former banking institution; they knew it wasn’t working for them and the high costs were unreasonable. “We were with a very large bank who would charge us just for thinking about doing something,” said Fuentes. They began looking for a local bank working with small businesses that knew the local economy. Fuentes says what they found at the Business Bank of Texas was “a willingness to find out who we were, what we needed and what we didn’t need for bank services, and a fee structure that made much more sense.”

Fuentes also says the banking process for their company has been streamlined and couldn’t be easier. Employees at M & M Engineering rave about the Business Bank of Texas’ Remote Deposit, Virtual Teller. And, the business resource and customer service they experience are invaluable to this small company. "When we’ve got a question we know we are going to get an answer quickly and it’s just a phone call or email away."

As M & M Engineering analyzes their banking process now, they’ve concluded it’s operating perfectly!

Ed Lette

Business Bank of Texas

Ed Lette is Founder, Vice Chairman of the Board of Directors at Business Bank of Texas. Serving as a licensed CPA since 1983, Ed’s extensive experience in the banking industry has led him to become the founding president of four national bank charters including Business Bank of Texas, N.A., and the chief financial officer of five national banks during his 45 year career. Ed serves as director of the Texas Bankers Association District 4, chairman of the Executive Advisory Council to the School of Business at Texas Lutheran University, and is a life member of the Texas Association of Business.

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